We arrived in Da Lat at the bus station, a swift taxi ride and we were at the hotel.
We checked in and were shown to our room, up several flights of stairs.
We’d booked a double room for 3 nights, price $23 per night.
The room was small, but because of the high ceiling, and light painted walls it didn’t feel too claustrophobic which was surprising considering there was no proper window. There was a very small hole high up in one wall which had glass covered in coloured sticky paper. It let in a lot more noise than light.
There was a large double bed in one corner of the room, complete with a quilt – much needed as the weather was quite cool, and there was no heating.
Also in the room was a tall fitted wardrobe, a desk/drawer unit, a chair, one bedside cabinet, and two small cushion topped stalls.
The bathroom was a wet room with a shower, no bath. I think some of the rooms do have baths.
We’re not fans of wet rooms unless they only contain the shower. As this bathroom also housed the sink and loo, it meant everything got wet when we showered, and as the room was cold the water did not dry up. It’s not pleasant having to walk on the permanently wet floor.
When we arrived there was one small hand towel and two large towels, all soft and clean. On the second day of our stay, the towels were not changed for fresh ones, and because of the cold our used towels remained wet. Not impressed. We were given clean towels for the last day of our stay.
There was an old TV hanging up high on one wall. The actual screen was quite small and the picture quality was very fuzzy.
There wasn’t a fridge or safe in the room. Despite the cool weather, a fridge would have been much appreciated.
Breakfast was included in our room rate. It was a buffet served in the
reception/lounge area of the hotel. The armchairs were very comfortable, and the food was pretty decent. There was a couple of choices of cereal, one of which was a very nice muesli, orange juice, fresh fruit salad, bananas, toasted baguette, butter, jam, honey, scrambled eggs, potatoes, and some days there was bacon or rice and noodles. There were jugs of hot tea and coffee.
We didn’t sleep particularly well during our three night stay at the Green City Hotel in Da Lat because of the noise. Our room was situated on the side of the building next to an alley. There was almost constant noise all day and night from people talking, shouting, and generally making a loud racket in the alley. The traffic noise, tooting of horns etc. could also be heard all the time.
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Do NOT book a tour via Green City Hotel if they are using the company they were using when we stayed there.
We chose our tour from a leaflet on the reception desk.
The company they used are called ~
DALAT – T.M BROTHER TRAVEL
HOAN HAO TOURIST COMPANY
Our tour schedule specified pick-up at 8:30am and drop-off back at the hotel at 4:30pm.
Pick-up was fine. We didn’t particularly mind the tour ending a couple of hours early. We did mind being left stranded. When the tour ended, we were dumped a long way from the hotel.
The tour guide refused to drive us back to the hotel, obviously once she had received her kickbacks, from the restaurant and shops we were taken too, she was eager to call it a day.
We had a 30 minute walk in the rain back to the Green City Hotel in Da Lat, Vietnam.
So, do NOT book a tour with this terrible company, you may regret it, and it could spoil your stay in Da Lat.
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Update
When we checked-out of the Green City Hotel in Da Lat we thought the problems we had experienced with them were over, and that would be the last contact we would had with them.
Unfortunately that was not the case. There were yet more problems to come.
We left Green City Hotel in a complimentary minibus which drove us to the bus station in Da Lat where we were catching the bus to Nha Trang.
We had asked for our bus tickets, which we had already booked and paid for, before we left the hotel. We were told we didn’t need a ticket, that the bus operators had our names, seat number etc. This seemed odd, but we were assured it was all fine.
Once we were at the bus station we soon realised all was not fine. All of the other passengers had tickets. We had no tickets. We were told there were seats reserved in our names, but we had to go and purchase tickets for the journey.
I rang the Green City Hotel. Initially they said we had booked the bus tickets, but we had not paid for them. I insisted that we had paid.
The lady I spoke to said I should try and remember that I had not given them any money for the tickets. I continued to tell her that our tickets had been paid for.
At this time the lady began raising her voice and speaking over me. Unfortunately I was beginning to feel frustrated and I too raised my voice.
Then the lady shouted at me, saying that the tickets were not expensive, that they were not very much money for us, and that they were not very much money for them, and if it made us happy the hotel would pay for our tickets. This offer was only made after I told her that I would be posting my complaint on TripAdvisor and reporting them to the police. Unbelievable!
I was told to pass the phone to someone who worked on the bus. I did. He chatted briefly with the lady from the hotel and then handed the phone back to me.
Apparently everything was sorted. We were shown to our seats.
It really is completely asinine of the Green City Hotel in Da Lat, Vietnam to treat their guests so badly.
In this day and age of up-to-the-minute Internet reviews etc. it makes no sense for hotels to rip-off their customers, because it’s their business that will suffer once word gets out online about their shady behaviour.
Green City Hotel
174 Phan Dinh Phung Street
Da Lat,
Vietnam
Tel: +84 (063) 3827 999